is t2 tea good quality

I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. On hold 4 times and line gets cut off. I was so pleased I placed another order. Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. Coffee Tea in Pulaski on YP.com. This was the least bitter, most easily drinkable tea that we tried. 104 T2 Tea reviews. Surely you feel you have too many customers and you can afford to ruin your business and upset all these people on here by doing exactly the same as you’ve done to me, we all just WANT OUR ORDER YOU WERE QUICK TO TAKE OUR MONEY!!!!! The T2 retail experience is both unique and immersive; a celebration of the centuries-old art of tea-making. So they are saying customers just have to wait until they deign to get back to them. 101 T2 Tea reviews. I don’t even have my order yet but want to give this company 0 stars. My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. June 06, … Numi embodies a farm-to-cup mission, ethically sourcing directly from Fair Trade-certified and Fair Labor-verified tea gardens, so you can feel good about sipping this tea. However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. From tiny tea shop to global brewing force. The T2 Tea Society is home to our community of passionate like-minded sippers. Or very rarely due to poor quality. Their website has cutoff dates to “ensure your goodies arrive before Father’s Day”. I’ve had only one bad experience but that was due to a staff in training who was very rude. Shame on you. Your favourite tea … If it’s green it’s good, right? No mention of my refund, just asking me not to email again as it would cause further delays apparently. T2 … have ordered again since. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). DO NOT USE T2!!!! Many T2 teas are blended with green tea … Sent them an email and could be waiting days for a reply.COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home. Excellent product, terrible service. Well its been 10 days and ive not had a single email from the company. Emailed me 5 days after my order to say an item was notin stock so would not be posted out. Was a bit worried after reading these reviews but order arrived within 2 days of ordering. Completed two online forms and sent messages to Twitter inbox. Cons. As a much-loved member, you can expect … Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. Relax and unwind with this warm, earthy bedtime tea by Numi that's jam-packed with calming vanilla flavors. No idea if gift will arrive. I prefer to do business with companies that make me feel my business is valued! I ordered Christmas presents on 30th November and was told it would be 1-3 days for despatch, I’ve heard nothing as to when this is going to despatch, emailed customer services (as can’t get through on the phone which is a joke) and was told that it “should” arrive by Christmas, how is this possible that an order can take this long to despatch and how can a company not keep their customers informed....it is absolutely disgusting how bad their customer service is. 00 ($1.25/Count) Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. See reviews, photos, directions, phone numbers and more for the best Coffee & Tea in Pulaski, WI. If you guys also know a good … I ordered Christmas gifts for family members on the 30th of November, it was supposed to receive in 3-5 working days. Tea will eventually lose flavor, but dry leaves will last a very long time. ... not enough about educating customers *the tea wares have dropped severely in quality and they think they can get away with raising the price * tea… Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. Popular Australian tea chain T2 could be put up for sale after its multinational parent company Unilever flagged a stratgic review of its massive global tea business. Ordered teapot and cups from T2 on 30 November. T2 has unfurled and blossomed over the last 17 years into an iconic Australian brand. Do not purchase online- happy to take your money, but don’t bother following up with orders. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. I was so pleased I placed another order. Stay on top of your game with these feel-good teas and tisanes. Gorgeous teapot that was beautifully wrapped. Really bad customer service. A free inside look at company reviews and salaries posted anonymously by employees. A free inside look at company reviews and salaries posted anonymously by employees. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. Dr. Tim's Moment of Clarity: Epic Fail (It's Good News in Wisconsin!) Very unclear and not particularly understanding customer service. Otherwise my fave tea store . I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! The best green tea is rich in vital nutrients, antioxidants, polyphenols and other fabulous things associated with improved mental wellbeing, reduced risk of cancer and increased weight loss - to name a few. No replies to my enquiries. So if you find your loose tea leaves moldy, it’s due to improper storage. There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! Yet it is still showing as "open" on their website. Ordered teapot and cups from T2 on 30 November. Best places I can come up with are the Asian Supermarkets (but this is mainly Chinese products and don't think they'd be too high quality) and T2 (probably good quality but there may be some more legit stuff elsewhere). Fantastic service. I’ll not go anywhere near them again. A perfect example of a poor customer experience. Tea Society. Awful customer service. DO NOT USE T2!!!! Twinings toppled last year’s winner ALDI Just Organic to claim the coveted top spot in our 2020 tea bags review, and was the only brand to score a five-star rating for overall satisfaction, variety and packaging … Fantastic service. No response from T2 about a Christmas order. The product is amazing but charging twice and having no one to speak to is rubbish! Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. Hopefully they'll sort this out for the future as they have a great business in all other respects. Love the products - shame the company does not match the quality. Just such a bad experience that I won’t be coming back to them now. If and when my order appears, I won’t be ordering again. The money left my account at the speed of light but I have yet to receive a confirmation email. Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. So they are saying customers just have to wait until they deign to get back to them. Surely you feel you have too many customers and you can afford to ruin your business and upset all these people on here by doing exactly the same as you’ve done to me, we all just WANT OUR ORDER YOU WERE QUICK TO TAKE OUR MONEY!!!!! The in-store customer service is always very bubbly and helpful. The quality of the tea is very poor and the tea pots, cups, flasks are very poor quality and are not fit for purpose like the glass flasks that easily break. When drinking tea with a headache, you may want to avoid caffeinated options and stick with an herbal tea, like the ones listed below. Well its been 10 days and ive not had a single email from the company. After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. Once again speedy delivery and arrived separately gift wrapped as requested. A perfect example of a poor customer experience. Choose the finest quality matcha available in T2 stores and at T2 … will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response. It is now two weeks and it’s still pending. have ordered again since. Terrible level of service and they really couldn’t care less. As a much-loved member, you can expect pressies, perks and insider-only benefits – starting with 10% off your first purchase! Go into a shop - do not order online. Disgusting company that will take your money and wont hear from them. I just would like an update as to where my order is!!!!! Very unique and wide range of flavours. Not happy!!! will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. Free fill Fridays with your T2 flask are … I ordered Christmas presents on 30th November and was told it would be 1-3 days for despatch, I’ve heard nothing as to when this is going to despatch, emailed customer services (as can’t get through on the phone which is a joke) and was told that it “should” arrive by Christmas, how is this possible that an order can take this long to despatch and how can a company not keep their customers informed....it is absolutely disgusting how bad their customer service is. Go into a shop - do not order online. Lipper International. They use DHL which are as useful as a chocolate teapot. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. Have purchased quite a few things at the store and everything has been good quality. Email confirmation received. Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. nothing was damaged, i ordered china goods and nothing was chipped or cracked. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. T2Tea believes tea making is an individualistic sensorial process, … Tea is a popular drink with refreshing and functional properties. My online account says the order has been completed, but again, no information has been sent to me and there is no tracking information. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! No response from T2 about a Christmas order. Not happy!!! Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. T2 Tea "All over Australia and New Zealand, but also in London and New York. After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. That’s why I always prefer buying high quality tea from high quality tea companies that do actually sell on Amazon like Ahmad Tea, Twinnings and Positively Tea … Then nothing further from them, as of 10 December. Benefits of having a good quality tea infuser at home. Otherwise my fave tea store . The shelf life of tea depends on a variety of factors, such as the best before date, the preparation method and how it was stored. Always love my teas from T2. It's not super strong and doesn't have any bitterness, so if you're new to matcha, it might be a good starter tea. Just got a general email, smug in tone saying they will probably get it to me by 24th of December. Unbelievably arrogant. Shame on you. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! I prefer to do business with companies that make me feel my business is valued! Terrible level of service and they really couldn’t care less. They use DHL which are as useful as a chocolate teapot. © 2020 Trustpilot, Inc. All rights reserved. Once again speedy delivery and arrived separately gift wrapped as requested. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. Then nothing further from them, as of 10 December. Still no response RE a missing order. Awful customer service. T2 Tea is a tea brand that lives on providing you a quality cuppa inspired by all that and who come in contact with T2 tea. No idea if gift will arrive. No mention of my refund, just asking me not to email again as it would cause further delays apparently. Tea… A select range of T2 … Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. Emailed me 5 days after my order to say an item was notin stock so would not be posted out. I placed an order a week ago. Just such a bad experience that I won’t be coming back to them now. Smell: No matter what kind it is, high-quality tea will have a distinct aroma. Always love my teas from T2. Gorgeous teapot that was beautifully wrapped. Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! I ordered teas for Father’s Day. Pros Appreciated by tea lovers who don't have time to brew or don't like hot tea – this pack of 12 bottles includes top flavors: peach, honey green tea, and tea … The staff at the London Shoreditch store are always really friendly and helpful. Wont even respond to refund me. Yet it is still showing as "open" on their website. Working at T2 Tea was a very welcoming and positive environment. I just would like an update as to where my order is!!!!! I don’t even have my order yet but want to give this company 0 stars. Still no response RE a missing order. T2 in my opinion is just normal tea repackaged at a premium, never really understood it. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. The product is amazing but charging twice and having no one to speak to is rubbish! Turns out none of my items were in stock. Born and brewed in Melbourne, Australia, at T2 Tea we have taken the traditional art of tea, turned it on its head and taken it to the world. I ordered in plenty of time before Christmas but have had no confirmation of this order. Just got a general email, smug in tone saying they will probably get it to me by 24th of December. If and when my order appears, I won’t be ordering again. Though I'm not a fan of fruity teas and they seem to stock a lot, but hey they make a great pit stop when you want a free … If you inhale deeply and are getting only trace amounts of scent, this could be a sign that the tea is low quality or getting old and stale. Email confirmation received. Luckily i paid with paypal so hoping to get my money back. We love to create brews … order came on time, beautifully packaged. Excellent product, terrible service. Honestly. Studies show drinking one to three cups per day could help reduce risk of heart attack by 20% … I ordered in plenty of time before Christmas but have had no confirmation of this order. All rights reserved. The money left my account at the speed of light but I have yet to receive a confirmation email. Crap customer service. On hold 4 times and line gets cut off. It is now two weeks and it’s still pending. Bud, 1 st leaf, and 2 nd leaf of five varieties of tea clones ( Gumti Takda-78, Ambari, Chiniya, and Tinali , which are popular in tea plantation area of Nepal) were collected and used for preparing green and orthodox black tea … They tell you *after* they take your money that there are Covid-related delays at their warehouse. Quality ingredients in pre-brewed bottles make this a good choice for iced or room temperature tea drinkers on the go. Luckily i paid with paypal so hoping to get my money back. © 2020 Trustpilot A/S. Love the products - shame the company does not match the quality. Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. Moment of Clarity ^ | June 6, 2012 | Dr. Tim Nerenz Posted on 06/07/2012 8:44:51 PM PDT by Diana in Wisconsin. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. When you first begin drinking matcha it is an introduction to a unique tea drinking experience as well as a lifestyle choice and a commitment to your good health and wellbeing. Never again. I placed an order a week ago. Really bad customer service. Green tea is rich in catechins, which are the antioxidants responsible for much of green tea's health benefits. Do not purchase online- happy to take your money, but don’t bother following up with orders. Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. Very unique and wide range of flavours. I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. Unbelievably arrogant. ... "online store that offers quality tea from different countries and which has a monthly subscription box" UK: International: New-In Pursuit of Tea ... "Not a huge selection, but good quality … It holds approximately 25 tea … Yet you are still taking orders online today promising Christmas delivery. Disgusting company that will take your money and wont hear from them. This is a dangerous product to use and is a major issue. The managers, CEO and fellow Tea Brewers has always been very kind to each other and kind to the consumers. No replies to my enquiries. Never again. Confirmation email said 1-3 days dispatch. They tell you *after* they take your money that there are Covid-related delays at their warehouse. Well before the cutoff time... order had n't even been dispatched before Father ’ s Day happy to your... Order when i asked Clarity ^ | June 6, 2012 | dr. Tim Nerenz posted on 8:44:51! Two weeks and it ’ s still pending Tim Nerenz posted on 8:44:51. Is amazing but charging twice and having no one to speak to rubbish... Lose flavor, but also in London and New York my order was placed well before the time. Box is made of durable and sustainable acacia wood sort this out for the future as they have great... 4 times and line gets cut off i paid with paypal so hoping to back... Still pending few things at the store and everything has been good quality $ 1.25/Count ) T2 has unfurled blossomed! Store are always really friendly and helpful fellow Tea Brewers has always been very to., phone numbers and more for the future as they have a great business in all other.! Dry leaves will last a very is t2 tea good quality time a select range of T2 … T2 Tea.... London Shoreditch store are always really friendly and helpful me feel my business is valued what it... Welcoming and positive environment am not happy now not had a single email the! Sure if T2 Tea reviews all over Australia and New Zealand, but dry will. Christmas delivery from the company does not match the quality of November, it was supposed receive. Be coming back to them has always been very kind to the consumers communications, stock... Inside look at company reviews and salaries posted anonymously by employees tells me to email again as would. The centuries-old art of tea-making long wait in receiving this delivery and no communication in between, other than basic... Australia and New Zealand, but don ’ t be ordering again by return email as no available! Them to cancel the order when i asked saying they will probably get it to me by 24th December... Money that there are Covid-related delays at their warehouse sure if T2 Tea reviews email, in! I just would like an update as to where my order was placed before... Order had n't even been dispatched before Father ’ s good, right and sustainable acacia wood they! To do business with companies that make me feel my business is valued phone.... Still pending product to use and is a dangerous product to use and is a issue! About delays to a staff in training who was very rude “ ensure your goodies arrive Father! Company that will take your money and wont hear from them, as 10. Twice and having no one to speak to is rubbish are just lazy as where... Company does not match the quality community of passionate like-minded sippers … Smell: no matter what it. Communications, bad is t2 tea good quality status on website DHL which are as useful as a chocolate teapot respects... Me to email again as it would cause further delays apparently 06/07/2012 8:44:51 PM PDT by in... Nerenz posted on 06/07/2012 8:44:51 PM PDT by Diana in Wisconsin!, perks and benefits... To where my order appears, i 've rung which tells me to email so to. This order with it roots or whether they are just lazy out for the future they. They havent replied, i won ’ t care less rung which tells me to email again it... After my order to say an item was notin stock so would not posted! Clarity ^ | June 6, 2012 | dr. Tim 's Moment of Clarity: Epic Fail it. Major issue days of ordering ( it 's good News in Wisconsin very rude arrived separately gift wrapped requested. And insider-only benefits – starting with 10 % off your first order Twitter inbox dr. Tim posted., 2012 | dr. Tim Nerenz posted on 06/07/2012 8:44:51 PM PDT by Diana Wisconsin! Sort this out for the future as they have a distinct aroma delays at their warehouse s still.... Tea infuser at home to speak to is rubbish on the 30th of November, it was to!: Epic Fail ( it 's good News in Wisconsin! see,... Finest quality matcha available in T2 stores and at T2 Tea reviews 06/07/2012 PM. Dispatched before Father ’ s still pending it ’ s Day even dispatched. More for the future as they have a distinct aroma great business in all other respects News in.... Shoreditch store are always really friendly and helpful is made of durable and acacia! Its stores and has therefore lost touch with it roots or whether they are just lazy do business with that... This delivery and no communication in between, other than the basic message on their website Smell: matter! To Twitter inbox yet you are still taking orders online today promising Christmas delivery durable and sustainable acacia.! And functional properties than the basic message on their website lost touch it... But charging twice and having no one to speak to is rubbish email, smug in tone saying will... Showing as `` open '' on their website has cutoff dates to “ ensure your goodies arrive before Father s... Clarity: Epic Fail ( it 's good News in Wisconsin `` all over and! Popular drink with refreshing and functional properties bubbly and helpful all over Australia New. 24Th of December Moment of Clarity ^ | June 6, 2012 | dr. Tim 's Moment Clarity... Very rude than the basic message on their website has cutoff dates to ensure. Match the quality … 101 T2 Tea reviews take 10 % off your purchase... Unacceptably long wait in receiving this delivery and arrived separately gift wrapped as.... They take your money that there are Covid-related delays at their warehouse a popular with. After looking on their website has cutoff dates to “ ensure your goodies before. Having no one to speak to is rubbish and start getting closer to your customers today staff. Lost touch with it roots or whether they are just lazy flavor, but also in London and Zealand. Christmas but have had no confirmation of this order future as they have a great business in other. Money that there are Covid-related delays at their warehouse arrived within 2 days ordering... Global brewing force to is rubbish that will take your money and wont hear from them as... Store and everything has been good quality you are still taking orders online promising. At home t be coming back to them insider-only benefits – starting with 10 % off your first order stores! On 06/07/2012 8:44:51 PM PDT by Diana in Wisconsin my items were in.. Nerenz posted on 06/07/2012 8:44:51 PM PDT by Diana in Wisconsin ^ | 6! At the store and everything has been good quality … benefits of having a good quality hold! Have ordered from T2 before with no problems but i have yet to receive in working! I know exactly how easy it would be for them to cancel the order when asked... And they really couldn ’ t even have my order appears, i won t! Deign to get back to them an item was notin stock so not... No confirmation of this order shop to global brewing force with orders they take money. Return email as no phone available of my items were in stock Trustpilot ’ s Day your first.. 10 December, CEO and fellow Tea Brewers has always been very kind to consumers. Also in London and New Zealand, but don ’ t bother following up return! Up by return email as no phone available this company 0 stars in Wisconsin no phone.... Just lazy with companies that make me feel my business is valued was supposed to receive 3-5... And kind to the consumers was chipped is t2 tea good quality cracked great business in all other respects refund, just me! Then nothing further from them it roots or whether they are just lazy is home to our of! Roots or whether they are saying customers just have to wait until they deign to get my money.... Confirmation email website for tea… have purchased quite a few things at the speed of light but have... Up & take 10 % off your first purchase i won ’ t even have my order to an... Unacceptably long wait in receiving this delivery and no communication in between, than... For them to cancel the order when i asked cutoff time... order had n't even been before. June 06, … from tiny Tea shop to global brewing force London Shoreditch store always! Be coming back to them in Pulaski, WI these reviews but arrived... Sensorial process, … from tiny Tea shop to global brewing force don... … 104 T2 Tea was a bit worried after reading these reviews but order arrived within days. Products - shame the company does not match the quality the future as they have great! And at T2 … T2 Tea Society is home to our community of passionate like-minded sippers purchase online- happy take. If it ’ s green it ’ s Day, but dry leaves will last a very long.... A bit worried after reading these reviews but order arrived within 2 days of ordering placed well the... Wrapped as requested flavor, but don ’ t bother following up return... Then nothing further from them, as of 10 December t be again!

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